Contacting SySAM Technical Support

If you cannot resolve a SySAM problem, contact Technical Support for licenses generated from SPDC, or visit SMP if your license was generated from SMP. Have available as much information about your system, and the conditions leading to the problem, as possible.

To report a SySAM problem at SMP, go to https://service.sap.com/support, select Help + Support, then Report a Product Error.

Typical information for an unserved license:

The Sybase product name, version, edition (if any)
Optional product features that are enabled
The product error log or debug log output (if the product produces one), or a screenshot or copy of error message text if not
The SySAM 2-enabled product or feature licenses saved in the $SYBASE/SYSAM-2_0/licenses directory, which is on your local machine or in the product-specific license location

Typical information for a served license:

The output from:
```
sysam diag feature_name
```
The license server software version
The license server debug log file
The licenses that are saved in the licenses subdirectory of the SYSAM-2_0 directory on the license server host machine