If you experience problems with a Net-Library product and must call Sybase Technical Support, be ready to provide the following information:
The name and version number of your networking software.
The name and version number of the operating system on which your networking software is running.
The name and version number of the operating system on which the server to which you are connected is running.
The version number of the server to which you are connected.
The date and size of your Net-Library DLL. This information may be obtained by executing the DIR command and displaying a file list that includes the DLL.
