Troubleshoot the Server

Determine the cause of problems and apply the recommended solution.

To determine the cause of an error, first look in the log file of the utility being used, to identify the task the utility was performing when it failed. Then check the server error log.

This table lists possible causes and solutions for common problems that you might encounter during a first-time installation or upgrade. If you continue to have problems, retry the installation or upgrade.

If the installation program or srvbuild unexpectedly quits, or if you cannot correct the problem, see the Error Messages and Troubleshooting Guide.

Problem	Solution
The installation program cannot start Adaptive Server.	Make sure you meet RAM requirements. If you have the required RAM, remove, then reinstall all applications to the hard drive and restart the installation. After Adaptive Server is installed, there should be 25MB of free disk space left in the disk drive. Adaptive Server needs approximately 18MB to create shared memory files. Adaptive Server may not start if it cannot find a SySAM license and if the grace period has expired. Check the Adaptive Server error log for the cause of the license checkout failure and fix the issues.
After upgrading Adaptive Server, srvbuild does not run.	Verify that the environment variables and password are correct.
The installation program cannot connect to the upgraded Adaptive Server.	Verify that the environment variables and password are correct.

Error Logs for Installation Utilities
The information in the error logs may help determine the reason and possible solutions for problems with installation-related utility programs.
Error Logs for Sybase Servers
The information in the error logs may help to determine the reason and possible solution for an error message.
Troubleshooting Common Installation Problems
Identify the cause of installation problems and apply the recommended solutions.
If Adaptive Server Fails the Preupgrade Eligibility Test
Examine the log file to determine why Adaptive Server is ineligible for an upgrade.
When an Upgrade Fails
If the upgrade process fails, the installation program displays error messages.

Recovering from a Failed Installation