Solutions to Common Installation Problems

Check this section for solutions to common installation issues.

Troubleshooting installation problems
Problem Possible Cause and Solution
Install fails

Check the installer log: $SYBASE/log/IQ_Suite.log

The install log can help you trace the install progress and troubleshoot failed installations. The installer also writes individual logs for components included as part of the install to this directory.

Installer terminates prematurely

The installer may terminate prematurely and display the message: Failed to connect to logical domain manager: Connection refused

If this occurs, set the SYBASE_SAM_CPUINFO=OSCMDFORK environment variable and rerun the install.

The installer reports: gzip: "Not Found"

The installer cannot find the path to the gzip file. gzip must be installed and referenced in the path for the installer to succeed.

The installer expects to find gzip in the /usr/bin directory. On some machines, gzip is located in the /usr/contrib/bin/ directory. If this is the case, update the path and run the installer.

$SYBASE variable not defined

Use these shell commands to set the $SYBASE environment variable to the path of the SAP Sybase IQ parent installation directory.

For the tcsh or C shell (csh):

setenv SYBASE <directory name>

For the Korn (ksh), Bash, or Bourne (sh) shells:

SYBASE=<directory name>; 
export SYBASE