Diagnosing SySAM Issues

Locate specific SySAM problems here.

• Cannot Find License Type During the Installation
  The installation program displays only the most commonly used license types. If you are using an optional license type, your license may not be listed by the installation program.
• Installer Cannot Find a Suitable License
  If you select a served license model, the install program checks for a license with the selected edition and license type. A warning message is displayed if no suitable license is available.
• License Server Executables and Scripts Are Not Installed
  The SySAM wrapper script and the executables for the license server (lmgrd and SYBASE) are not installed or found in the $SYBASE/SYSAM-2_0/bin directory.
• License Server does Not Start
  The most common cause for the license server failing to start is that there are no served licenses in the server. To start the license server, there needs to be at least one served license in the licenses directory.
• License Server Does Not Recognize the License Files
  If the license server refuses to serve the licenses, make sure you installed the license on the correct machine.
• Sybase IQ Does Not Start and Generates a License Check-Out Failure Error
  If Sybase IQ cannot check out a required license or start in grace mode.
• Sybase IQ Starts With Graced License
  If Sybase IQ cannot check out a license and starts in grace mode, execute the sysam diag feature_name command to check for available licenses.
• Sybase IQ Shows Graced Licenses Even After the Issue Has Been Fixed
  Sybase IQ performs license checks periodically, and the license status is not immediately updated. It is updated only after the next heartbeat cycle is completed. This may take a few hours.
• Sybase IQ Cannot Find License For An Optional Feature, Even Though the License Exists
  Execute sysam diag feature_name to ensure that the license for the optional feature exists and can be checked out from the machine where Sybase IQ is running.
• Sybase IQDoes Not Start With the Expected Edition or License Type
  Set the edition and license type configuration parameters to start Sybase IQ with the appropriate license.
• Sybase IQ Does Not Pick the Correct License
  Sybase IQ looks for a license in several locations, and uses the first one that matches the feature, version, edtion and license type.