User Manager

The User Manager option manages back-office or customer-support agents. Agents can add new agents or edit agents' personal data, password, roles, and privileges. This option is available only to those agents who have the user manager role and its respective privileges.

• Agents
  Agents can use the Agents option to manage back-office and customer-support agents: edit agents' personal data, passwords, roles, privileges, and status information. However, you cannot change an agent's user name, or remove agents from the system. You can grant roles and privileges to other agents. For example, if an agent with the CSTFULL role grants roles and privileges to agent A, agent A can assign these same roles and privileges to other agents.
• Roles and Privileges
  Privileges control access to functions in the portals. Agents can have individual roles and privileges. Depending on the agent type and assigned roles and privileges, only parts of the portal may be visible.