Hybrid App Is Not in the Client List

Problem: The Hybrid App does not appear on the client device.

Explanation 1:

The Hybrid App has not been deployed, or has been deployed, but not assigned to the device.

Solution:
  1. Ensure that the user's device has the Hybrid Web Client installed, and that it is configured correctly.
  2. Use SAP Control Center (Applications > Application Connections) to ensure that the device is connected.
  3. Deploy the Hybrid App, and assign it to the user's device.

Explanation 2:

The Hybrid App does not have a client-initiated starting point.

Solution:
  • If you do want to see the Hybrid App in the list, add a client-initiated starting point to the Hybrid App.
  • If you realize that the Hybrid App should not be in the list, for example in the case where a Hybrid App only has a server-initiated starting point, no action is required.

Explanation 3:

The device cannot connect to SAP Mobile Server.

Solution:
  1. Check the Hybrid Web Client log file for the error Cannot Connect To Server (503).
  2. Ensure the settings on the mobile device (Settings > Connection) are correct.
  3. Ensure that SAP Mobile Server is running, and that the mobile device has connectivity to SAP Mobile Server.
  4. If you are using a Windows Mobile emulator, ensure that Active Sync (Windows XP) or Windows Mobile Device Center (Windows Vista, Windows 7) is running. In the Device Emulator Manager, uncradle and recradle.

Explanation 4:

The user attempted to set up a previously connected user on another mobile device, or on a mobile device emulator that has been reset.

Solution:
  1. Check the Hybrid Web Client log file for the error Wrong Device For Code (579).
  2. Use SAP Control Center (Device Users > Devices) to delete the user and reregister the user.