Windows Mobile Device Cannot Sync

Problem: The Windows Mobile or Windows device cannot synchronize. Additional error messages and behavior differ for replication synchronization and messaging synchronization.

Explanation: This may indicate the SAP Mobile Server is down or unreachable.
  • For replication synchronization clients, if the device attempts to synchronize with the SAP Mobile Server but the SAP Mobile Server is down, the device receives a SynchronizationException indicating a SQLE_COMMUNICATIONS_ERROR.
  • For messaging synchronization clients, the SAP Messaging Client will keep retrying the request. The request will be handled when the SAP Mobile Server restarts.

Solution: Report that SAP Mobile Server is down, or wait for it to come back online.