Transactions
that are not committed to the EIS before a cache database failure must be resubmitted by the
application user.
Validate that
this is the issue by comparing the data state on the device with the data state of
the EIS backend system data.
Note: Other symptoms that are based on the actual application design may exist; work
with the development team to evaluate those application specific symptoms that may
arise.
Resolve the lost transaction issue by requesting that the user:
Reregister the application connection.
Resubmit all transactions from the application after it is
reregistered.