Troubleshooting Reinstallation

Determine the cause of reinstallation problems and apply the recommended solution.

See the Troubleshooting guide for the most recent troubleshooting information.

Problem	Resolution
"Failed to get package list" error in SAP Control Center after reinstalling an SAP Mobile Server node	This error condition occurs when you uninstall all the SAP Mobile Server nodes in a cluster and then reinstall the first server node. Workaround: Reinstall the full SAP Mobile Platform cluster, including the data tier.
"Invalid user ID or password" error during data tier reinstallation	This error condition occurs when you uninstall the data tier without manually removing all folders and files that remain. Specifically, this error indicates that a db/log directory exists and is not empty. Workaround: Cancel the data tier installation, locate and delete any db/log directories you find on the host system, then restart the data tier installation. Note: If your installation specifies custom locations for database files and transaction logs, the db/log folder may not be located under the `SMP_HOME` installation directory.

Problem

Resolution

"Failed to get package list" error in SAP Control Center after reinstalling an SAP Mobile Server node

This error condition occurs when you uninstall all the SAP Mobile Server nodes in a cluster and then reinstall the first server node.

Workaround: Reinstall the full SAP Mobile Platform cluster, including the data tier.

"Invalid user ID or password" error during data tier reinstallation

This error condition occurs when you uninstall the data tier without manually removing all folders and files that remain. Specifically, this error indicates that a db/log directory exists and is not empty.

Workaround: Cancel the data tier installation, locate and delete any db/log directories you find on the host system, then restart the data tier installation.

Note: If your installation specifies custom locations for database files and transaction logs, the db/log folder may not be located under the SMP_HOME installation directory.