Information to have available if you call
SAP Technical Support for SySAM-related issues.
- The SAP Mobile Platform error log.
- SMP_HOME\Servers\UnwiredServer\logs\<server_name>-server.log
- The bootstrap log file that is created on license expiration, if it exists.
-
SMP_HOME\Servers\UnwiredServer\logs\bootstrap<randomNo>.log
- If SAP Mobile Platform does not start, check the server’s
properties file:
- SMP_HOME\Servers\UnwiredServer\Repository\Instance\com\sybase\sup\server\SUPServer\sup.properties
- The license files
(.lic extension) saved in the
SMP_HOME\Servers\UnwiredServer\licenses directory on the machine running
SAP Mobile Platform.
- Output from lmutil lmpath -status command. The lmutil program is
located in the
$SYBASE/SYSAM-2_0/licenses directory on the system where the SySAM license server is installed.
- If you are using a served license model:
- The license files (.lic extension) saved in the
$SYBASE/SYSAM-2_0/licenses directory
of the license server.
- The license server log file in the
$SYBASE/SYSAM-2_0/log directory.