Troubleshooting

Learn how to troubleshoot various start-up and file security issues.

• Process Exit Codes
  Use the process exit codes to diagnose start-up errors.
• DirectConnect Server Error Messages During Start-Up
  The DirectConnect server stops if it encounters server or access service library configuration errors during start-up.
• "Pre-Log" Messages During Start-Up
  The server sends messages to the console and to the Windows event log (on Windows systems only) if the server configuration is invalid, or if an early start-up error occurs.
• Missing Configuration Files During Start-Up
  If the server encounters a missing configuration file during a normal start-up of a new DirectConnect server (using AddServer), it creates a new configuration file and populates it with default values.
• Troubleshooting File Security Issues
  To fix problems due to corruption or user error in the user.pwd security file, delete the file. The system re-creates the file using default passwords. You can do this while the server is still running.