Customer Care

Use the Customer Care option to register new customers, agents, merchants, or administrators. Additionally, you can search for customers who want to change information such as mobile phone number or postal address. You can also search for each type of action pending approval such as wallet entries, transactions, or customer registrations.

• Registering Customers
  Use the Customer Registration option to register anyone as an administrator, agent, consumer, or merchant.
• Find Customer
  Use the Find Customer option to search for customers who want to change their personal information, mobile phone number, or security question and answer. You can also view customer transactions and verify the customer's information for validation. You can search for customers by mobile phone number, last name, first name display name, e-mail address, street, city, postal code, Identification OrgUnit, or Customer OrgUnit. All search parameters are optional.
• Find Pending Approval
  Use the Find Pending Approval option to search for each type of action pending approval: customers, wallets, and transactions.
• Justify Contact
  Each time you search for a consumer, you will be asked to justify the reason for looking at the customer information regardless if you made changes or not. You can close a contact or keep it open. If you keep a justification open, you can use the Show Contacts feature to search for and locate an open justification for a consumer. You cannot, however, search for closed justifications.
• Show Contacts
  After you have justified the reason for contact with the consumer and the justification is open, you can search for and locate the justification to edit or close it.