Server Fails to Shut Down

To shut down the server, run the dbstop utility or stop_iq, type q in the server window on UNIX, or click Shutdown on the server window on Windows.

Possible Causes

Various.

Perform these actions if the server fails to shut down.

On UNIX systems:

Capture ps operating system utility output, so you can submit this output to Technical Support. On Sun Solaris, two different ps options are available. Use both.
```
ps -aAdeflcj|egrep "PPID|iqsrv16"
```
```
/usr/ucb/ps -awwwlx|egrep "PPID|iqsrv16"
```
Try to kill the process at the operating system level to generate a core dump.
```
kill -6 pid
```
A small core file is created in the directory where start_iq was run. If you can kill the server process in this way, skip to step 5.
If the server process still does not exit, capture ps output as in step 1. Retain the output from both times you run ps (before and after trying to kill the process). Then kill the process with a stronger signal:
```
kill -9 pid
```
If this method does not cause the process to exit, capture yet another set of ps output, then restart your system.
Submit all ps output, the core file (if generated in step 2), and the stack trace in stktrc-YYYYMMDD-HHNNSS_#.iq to Technical Support.

On Windows systems:

Start the Task Manager by right-clicking the Task Bar and clicking Task Manager.
In the Processes tab, select iqsrv16.exe, then click the End Process button to stop the database server.
If necessary, restart Windows.