Troubleshooting SySAM

If you do not address SySAM errors in a timely fashion, Sybase Unwired Platform may cease to function.

There may be more recent information published in the SySAM Asset Management Users Guide online at SySAM FAQ, and in the Fast Track to SySAM 2.0 white paper, available at Fast Track to SySAM 2.0. If your Sybase® product cannot find a required license, it operates in grace mode, if a grace period is available.

Typically, there is a 30-day grace period during which to resolve any SySAM-related issues. When a license is awarded in grace mode, the Sybase product error log entry includes the grace period expiry date and time. To view the expiration date for your license, in the Sybase Control Center folder for your server, click on the first item in the left side navigation area and then click the Licensing button in the right window. This opens a window with the licensing information.

The Sybase product log includes information about licenses awarded under grace mode. The warnings in the Sybase product error log are repeated daily while the license is under grace mode.