Calls another application as a subroutine. The called application has access to session variables, and returns control to the current (calling) application.
Input Variables
Application – select an application in the list. All applications in the list are active in the current workspace.
Output Variables
None.
Follow-up State – OK
Not applicable.
Follow-up State – Fail
Not applicable.
Follow-up State – Dynamic
Uses the return value from the Application Call Return state to select which transition to follow.
State Editor
- SUCCESS calls Get Agent Information.
- FAILURE calls Invalid Agent Code Format.
Notes
Interactive applications only.
Usage
In this example, customers enter a 6-digit code that identifies an agent, and the code is validated. Because this is a common task, you may want to write the validation procedure as a separate application that returns a status code. Using multiple follow-up states, you can link the return value to the appropriate follow-up state.
