Troubleshooting Grid Engine Issues

If you encounter issues with the grid engine, you can contact Sybase Technical Support for assistance.

1. Review the error text.
2. Review the log file.
3. Run the grid engine again with system trace enabled.
4. Verify the version and revision number as well as your machine ID using:

   GridNode --version

   Output:

   GridNode 15.3.0.32391

5. Verify the available licenses using:

   GridNode --licenses

   Output:

   GridNode 15.3.0.32391
   GridNode
   ------------------------------------------
   Product ID: InfoPrimerDevelopment
   Machine ID: 9TuZ+SoF62h4GC0JNQ==
   ------------------------------------------
   
   File       : sy_ip_development.license
   Product    : Sybase IQ InfoPrimer Development (InfoPrimerDevelopment)
   Version    : 15.3
   License    : Sybase InfoPrimer Features 15.3 (SY_INFOPRIMER_DEVELOPMENT)
   Status     : Valid
   

• Viewing Log Files
  Use the File Log Inspector to view information about project and jobs execution, fatal errors, and to review the system log. Log files are located in the \log subdirectory of the installation directory.