Persistence Exception When Connection Information Is Changed

Issue: If a device user subscribes to the SAP system, and then changes the Unwired Server connection information and resubscribes, the smartphone displays a PersistenceException message.

Although the smartphone connects to Unwired Server, the device registration is not successfully completed. Eventually, the Mobile Sales application times out and unsubscribes.

Workaround: Tell device users to
  1. Delete the Mobile Sales application.
  2. Reinstall the Mobile Sales application.
  3. In Options > Sybase Settings, enter the new Unwired Server connection information.
  4. Start the Mobile Sales application and log in.
Parent topic: Troubleshoot BlackBerry Devices