Provides troubleshooting information for issues that may occur when performing online searches on Windows Mobile devices.
| Issue | Solution/workaround |
|---|---|
| Online search produces unexpected results. When you perform a search, the results may display records that, at first, appear to be unrelated to your search. The results returned from the SAP CRM backend system search are actually the records that match, plus additional records that are related to the matching records. |
None. Partner search is designed to produce this result set in SAP CRM. |
| An error occurs if you perform an online search for leads, and the only field on which you search is End Date. | Enter a value in any of the other fields. If you only want to search on leads with a particular end date, enter * (asterisk) for the Description to indicate all leads. |
| Online searches require network connectivity. If your device is not connected to the SAP backend server, online lookups remain in a pending state. If your device does not have network connectivity, an online lookup produces an error. |
Make sure you are connected to the SAP system. In Sybase Settings, select to verify your connection to Unwired Server. |
| When performing an online search for sales documents, the system returns sales orders only. You cannot use online search for service orders. | None. |
| Search on item description hangs application. When adding a new item to a lead, if the device user attempts to search on the description using an online lookup, and does not have network connectivity, the Mobile Sales application hangs until the device has a network connection. |
To continue working offline, cancel the search. |
| Start and end times for advanced search must be exact matches. When performing an advanced search, the dates the device user indicates for the Start Time and End Time must reflect the exact date when the activity or opportunity started and ended; meaning, the search will only find records for objects with that exact start date and end date. This feature does not act as a date range and return records between those two dates. |
None. |
| Online lookup returns no data. Broad searches may return only a subset of the data or return no data. The maximum allowable data is determined when configuring the DOE-C endpoint property setting, doe-packetDrop-size, which has a default of 1048576 bytes. |
To ensure device users see all desired results, tell them to limit the data set by indicating additional search parameters. |