Troubleshoot Device Administration

Provides troubleshooting information specific to Mobile Sales for administering devices using Sybase Unwired Platform, Sybase Control Center, and Sybase SAP DOE Connector (DOE-C).

• Subscription Issues for Device Administration
  Provides troubleshooting information for subscription issues when using Sybase Control Center, SAP Data Orchestration Engine (DOE), Sybase SAP DOE Connector (DOE-C).
• Mobile Sales Crashes If Packet Drop Size Is Too High
  Issue: Mobile Sales cannot handle processing JavaScript Object Notation (JSON) messages larger than 2MB.
• Technical User Credential Failure in Unwired Server Log
  Issue: If you get a technical user credential failure in the Unwired Server log, change the technical user password for the SAP_CRM package to match the SAP back end technical user password.
• Sybase Control Center Restart Fails
  Workaround: Log in to the Sybase Unwired Platform machine, and manually restart the Sybase Unified Agent service.
• Client Side Validations Are Not Performed
  Issue: Only e-mail and country validations are performed. No other client side validations are performed for an account.
• Devices Must Be Online to View Unwired Platform Device Logs
  Issue: Receive error message when try to view device logs in Sybase Control Center.
• DOE Locks the Queue
  Issue: The DOE locks the queue.
• SAP CRM Customization Determines What Data Gets Pushed to the Device
  Issue: How your organization configured the SAP CRM system determines what data is sent to the device.