Solution: Clear online help files to force SCC to build new ones.
- Shut down SAP Control Center.
- Remove this directory:
<SCC-installation-directory>\SCC-3_3\services\EmbeddedWebContainer\container\Jetty-6.1.22\work\Jetty_0_0_0_0_8282_help.war__help__.smpe97
Tip: In Windows, you might see a deletion error. Regardless of what the errors says, it might be caused by the length of the path. If deletion fails, rename the Jetty_0_0_0_0_8282_help.war__help__.smpe97 folder to something very short, such as J. Then delete the renamed folder.
- Remove these files:
<SCC-installation-directory>\SCC-3_3\services\EmbeddedWebContainer\container\Jetty-6.1.22\contexts\_help.xml
<SCC-installation-directory>\SCC-3_3\services\SybaseControlCenter\help\com.sybase.infocenter.scc.zip
<SCC-installation-directory>\SCC-3_3\services\SybaseControlCenter\help\help.war
<SCC-installation-directory>\SCC-3_3\services\SybaseControlCenter\help\help_info.xml
- Start SCC. After the server comes up it rebuilds the help, which takes a few minutes.
- To display the help, go to https://<your-SCC-host>:8283/help/index.jsp.
Note: If you try to display the help too soon after restarting, you get a file not found error. Wait a minute or two and try again.