Authentication and Access Problems

Troubleshoot problems that involve log in, starting, stopping, and authentication.

• Cannot Log In
  Problem: Cannot log in to SAP Control Center Web console.
• SAP Control Center Fails to Start
  Problem: The SAP Control Center server does not start.
• Browser Refresh (F5) Causes Logout
  Problem: Pressing the F5 key to refresh your browser logs you out of SAP Control Center.
• Invalid Connection Profile
  Problem: During the login authentication step, a security error warns that the connection profile is invalid.
• Cannot Authenticate Server Configured with a Multibyte Character Set
  Problem: If the SAP ASE is configured to use a language that requires a multibyte character set such as Chinese, an attempt to authenticate the server fails if the correct character set is not specified in the connection profile for the server.
• Features Are Not Enabled Although You Have sa_role
  Problem: Some features are not enabled even though you are using a login account that has sa_role on the managed server.
• Resetting the Online Help
  Problem: SAP Control Center online help is corrupted or cannot be found (404 error).