Use Sybase Control Center to collect comprehensive diagnostic data, to send to
Sybase Customer Support, about the configuration and environment of Adaptive Server at the
time it is run.
Prerequisites
Register and authenticate the agent to enable the collection of diagnostic
data.
Task
Sybase Control Center obtains field diagnostic data by executing the Adaptive Server
sybdiag utility. See sybdiag in the
Adaptive Server Utility Guide.
- From the Administration Console, select ASE
Servers.
- From the Adaptive Servers on the summary list, click the server to collect diagnostic data
for, and select Properties.
- In the Server Properties window, select Diagnostic Data.
- From the Diagnostic Data window, click Collect Field Diagnostic
Data.
- In the Diagnostic Data page, specify:
- Record name – is the name associated with the diagnostic data package in the SCC
repository. This record name is not the name of the diagnostic file,
which is long and complex, but uses a short default format that is easy
to associate with your server. The default format is
servername_number, where
servername is the name of your Adaptive Server,
and number is the lowest unused number. You can
change the record name.
- Output directory – is the path in which to store the diagnostic data file. The path can be
either absolute or relative to the Adaptive Server release directory,
but must point to the location of the remote Adaptive Server node. The
default value is the Adaptive Server release directory.
- On the Feature Types page, select the type of diagnostic data to collect:
- Operating system information
- Adaptive Server configuration data
- Adaptive Server monitoring data
- Adaptive Server external files – consists of the configuration file, error
log, interfaces file, and so on
By default, all of these options are selected.
- On the Upload Options page, specify whether to upload the diagnostic data to Sybase
Technical Support immediately after SCC collects the data. You can perform an
upload as a separate step later.
If you select
Upload the package to Sybase Customer Support, the
Upload Options page displays these options:
- (Default) Upload diagnostic data package via FTP site – if you select
this option and click Next, the FTP Server page
appears, and you see FTP Server on the left
pane.
- Upload diagnostic data package via e-mail notification – if you select
this option and click Next, the E-mail
Notification page appears, and you see E-mail
Notification on the left pane.
By default, the Upload Options page lets you delete the diagnostic data
package after a successful upload. Sybase Control Center skips this operation if
the upload task fails.
- Click Next to start the collection process on the Summary
page.