Troubleshoot Sybase Control Center for Adaptive Server

Solve problems that occur in Sybase Control Center for Adaptive Server.

• Error: Unable to Format the Date String
  Problem: While using Adaptive Server 15.5, the error log contains error messages about date string format.
• KPI is Not Updated
  Problem: Cannot update KPI: Number of Transactions
• Invalid Connection Profile
  Problem: During the login authentication step, a security error warns that the connection profile for this Adaptive Server is invalid.
• Cannot Monitor Adaptive Server or Display Statistics Chart
  Problem: In the Perspective Resources view, the Monitor and Statistics Chart context menu items for a monitored Adaptive Server are grayed out.
• Data on Screens or Charts Is Missing
  Problem: Data on screens or charts is missing.
• Adaptive Server Is Responding Slowly
  Problem: A monitored Adaptive Server is responding slowly. How do you tell whether the problem lies in the network or the server?
• Error: No Result Set for this Query
  Problem: The agent log contains one or more instances of the error “No result set for this query.”
• Collection Job for Adaptive Server Fails
  Problem: A collection job for Adaptive Server may fail when the number of open databases is too low.
• Cannot Authenticate Server Configured with a Multibyte Character Set
  Problem: If the Adaptive Server is configured to use a language that requires a multibyte character set such as Chinese, an attempt to authenticate the server fails if the correct character set is not specified in the connection profile for the server.

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Created February 25, 2010. Send feedback on this help topic to Sybase Technical Publications: pubs@sybase.com