Problem: A Hybrid App, which includes a
server-initiated starting point, does not receive incoming notifications.
Explanation 1:
The Hybrid App has not been deployed, or has been deployed
but not assigned to the device
Solution:
- Ensure that the user's device has the Hybrid Web Container
installed, and that it is configured correctly.
- Use Sybase Control Center () to ensure that the device is connected and online.
- Deploy the Hybrid App, and assign it to the user's device.
Explanation 2:
The matching or e-mail transformation rules are improperly
configured, or the e-mail message is improperly formatted.
Solution:
- Verify that the matching rule and e-mail transformation
rules are correct and conform to the e-mail being sent to the device.
- Send a test notification to the device using the "Send a
notification..." option on the Flow Design page of the
Hybrid App
Designer.
Explanation 3:
The Notification Mailbox is not properly configured.
Solution:
- Use Sybase Control Center to verify that the Notification
Mailbox is properly configured.
- Navigate to and ensure that the Enable checkbox is selected.
- Ensure there is a distribution rule (for example, the To: field must contain
the value Custom 1) that matches the properties for the device user (Frank's
iOS device's Custom 1 property is set to frank@localhost).
Explanation 4:
The
Hybrid App data change notification (DCN) was not sent
correctly.
Solution:
- Verify that the subsystem responsible for sending the
Hybrid App data change notification is functioning
properly.
- Investigate the Unwired Server logs to
determine if an error occurred on the server while sending the
Hybrid App data change notification.
Explanation 5:
This may happen if another e-mail client is configured and accessing the
Hybrid App Notification Mailbox at the same time as the
Hybrid App.
Solution: Do not configure other e-mail clients that may intercept the
Hybrid App message before it is sent to the Notification
Mailbox.