Problem: The client application hangs on the login screen, while waiting for authentication from Unwired Server. The application eventually times out and returns an authentication error: Failed to obtain ${licenseNumber}license(s) for SUP_BASECLIENT feature from License Server ${server_id}.
Explanation 1: This message is from SySam and indicates your site is using more client licences than your purchased SySam license allows.
Check the Unwired Server log, and look for a checking out licenses error, for example: Failed to obtain 20 license(s) for SUP_BASECLIENT feature from License Server <server_id>.
INCREMENT SUP_BASECLIENT SYBASE 2011.03312 31-mar-2011 uncounted \ VENDOR_STRING=PE=EE;LT=CP HOSTID=00-1A-A0-36-D4-3F ISSUER="CO=Sybase, \ Inc.;V=1.5;AS=A;MP=365;CP=10;" ISSUED=20-jan-2010 NOTICE="For \ Sybase Inc. Internal Testing Use Only" SN=12727 TS_OK \ SIGN2="177C E3EA A4AF 4D7F F470 D299 E7B2 215F 8EBB 76A3 0717 \ FC2F ED9B A795 BE18 05FB 1871 6352 46D8 1FB7 EAE4 EDB1 CF70 \ CF6E 970A 6F51 2121 8044 57D9 B87F"
This example indicates there is a mismatch between the number of client licenses (20) and the number of Unwired Server licenses allowed (10), so Unwired Server does not authenticate.
Explanation 2: This could occur when more device clients are activated and used, than the number of client licenses available.
Check the Unwired Server log, and look for a checking out licenses error, for example: The number of registered devices has reached the maximum limit for your license..
Explanation 3: This could occur if you have not generated server or client licenses correctly.
license.product.edition=EE license.type=CP client.licenses=0
In this example, 0 indicates there are no client licenses.
Explanation x: This message is from SySam and indicates your site is using more client licences than your purchased SySam license allows.
license.product.edition=EE license.type=CP client.licenses=-1
The client.licenses parameter refers to the number of licensed devices. A value of -1 indicates there is no limit to the number of devices.
Check the Unwired Server log, and look for a checking out licenses error, for example: Failed to obtain 2147483647 license(s) for SUP_BASECLIENT feature from License Server 27001@mmdfwmapp299.mm.local.
This example indicates there is a mismatch between the number of client licenses and the number of Unwired Server licenses, so Unwired Server does not authenticate.