Troubleshoot Mobile Workflows

Provides troubleshooting information about using Mobile Workflow Forms Editor to design, develop, and test device workflows, and to generate code.

See the Validation Rules section for information about validation rules and error messages.

These log files are useful for troubleshooting:

WorkflowClient – shows the interaction between the Mobile Workflow and the data sent to and from the Unwired Server (to enable, turn workflow client tracing on).
Sybase Messaging Client (located on the mobile device; not available on iOS) – shows the interaction between the Sybase Messaging Client on the mobile device and Unwired Server. On a mobile device that has the Sybase Messaging Client installed, view Sybase Settings > Show Log.
Unwired Server – shows activity occurring on Unwired Server.

Operation Fails with NULL Values Not Supported Error
Problem: The operation fails, and NULL <datatype> values are not currently supported in the Sybase Message Client appears in the WorkflowClient log.
Exception Received with Large Amounts of Data
Problem: You receive an exception when attempting to download a large amount of data.
Mobile Workflow Is Not in the Client List
Problem: The mobile workflow does not appear on the client device.
Mobile Workflow Does Not Receive Notifications
Problem: A mobile workflow, which includes a Server-initiated starting point, does not receive incoming notifications.
Object Query Listview Does Not Display Data
Problem: A listview that is populated from an object query does not display any data.
Operation Fails with Package not Found Error
Problem: The operation fails, and Package not found appears in the workflow client log.
Operation Fails with Login Failed Error
Problem: The operation fails, and loginFailed:true appears in the workflow client log.
Sybase Settings Program Does Not Appear on Windows Mobile Device
Problem: The Sybase Settings program does not appear on the Windows Mobile device, after installing the Sybase messaging client to an actual Windows Mobile device with an ActiveSync connection.
Failed to Create Second Process
Problem: While trying to view a mobile workflow application on the BlackBerry simulator, the operation fails and a message like Failed to Create Second Process appears.
Customized Code is Blocked
Problem: The listview control is blocking a customized section of the workflow.html so the customized section is not loaded.
Unable to Deploy Workflow
Problem: When generating the Mobile Workflow package, you get an error that the Mobile Workflow package cannot be deployed similar to this:
Operation Fails With a "COMException" or "Response too large"
Problem: The operation fails, and the phrases "COMException" and "Response too large" is seen in the WorkflowClient trace log, or on the client.
MincheckAffectedRowCountException Error Received
Possible explanations and solutions for the MincheckAffectedRowCountException error.
Mobile Workflow Push Notification Not Processed
A Mobile Workflow push notification is not processed, even though the back-end database is updated with the data.