Problem: The mobile workflow does not appear on the client device.
Explanation 1: The mobile workflow has not been deployed, or has been deployed, but not assigned to the device.
Solution:
- Ensure that the user's device has the Sybase messaging client installed, and that it is configured correctly.
- Use Sybase Control Center () to ensure that the device is connected.
- Deploy the mobile workflow, and assign it to the user's device.
Explanation 2: The mobile workflow does not have a starting point.
Solution: Add a starting point to the mobile workflow.
Explanation 3: The device cannot connect to Unwired Server.
Solution:
- Check the Sybase messaging client log file for the error Cannot Connect To Server (503).
- Ensure the settings on the mobile device () are correct.
- Ensure that Unwired Server is running, and that the mobile device has connectivity to Unwired Server.
- If you are using a Windows Mobile emulator, ensure that Active Sync (Windows XP) or Windows Mobile Device Center (Windows Vista, Windows 7) is running. In the Device Emulator Manager, uncradle and recradle.
Explanation 4: The user attempted to set up a previously connected user on another mobile device, or on a mobile device emulator that has been reset.
Solution:
- Check the Sybase Messaging Client log file for the error Wrong Device For Code (579).
- Use Sybase Control Center () to delete the user and reregister the user.