Problem: A mobile workflow, which includes a Server-initiated starting point, does not receive incoming notifications.
Explanation 1: The workflow has not been deployed, or has been deployed but not assigned to the device
Solution:
- Ensure that the user's device has the Sybase Messaging Client installed, and that it is configured correctly.
- Use Sybase Control Center () to ensure that the device is connected and online.
- Deploy the mobile workflow, and assign it to the user's device.
Explanation 2: The matching or e-mail transformation rules are improperly configured, or the e-mail message is improperly formatted.
Solution:
- Verify that the matching rule and e-mail transformation rules are correct and conform to the e-mail being sent to the device.
- Send a test notification to the device using the "Send a notification..." option on the Flow Design page of the Mobile Workflow Forms Editor.
Explanation 3: The Notification Mailbox is not properly configured.
Solution:
- Use Sybase Control Center to verify that the Notification Mailbox is properly configured.
- Navigate to and ensure that the Enable checkbox is selected.
- Ensure there is a distribution rule (for example, the To: field must contain the value Custom 1) that matches the properties for the device user (Frank's iOS device's Custom 1 property is set to frank@localhost).