BlackBerry

Provides troubleshooting information specifically for BlackBerry device application clients.

• Uncaught exception:java.lang.Error
  Problem: You receive an uncaught exception:java.lang.Error when starting a device application on a BlackBerry device.
• BlackBerry Device Login Error
  Problem: The BlackBerry device reports login errors for various situations.
• BlackBerry Device Synch Fails
  Problem: BlackBerry device synchronization fails, and the Unwired Server log reports a Cannot synchronize message.
• BlackBerry Device Client Cannot Sync
  Problem: The BlackBerry device client cannot synchronize and reports a SynchrnozationException message that indicates a SQLE_COMMUNICATIONS_ERROR.
• BlackBerry Device Cannot Find Valid Certification Path
  Problem: The BlackBerry device client cannot set up a secure connection and reports aSynchronizationException message that indicates a certification problem.
• BlackBerry Simulator Fails to Load URL
  Problem: In your application, when you attempt to open a URL on an older BlackBerry 6.0 simulator, the URL fails to load, and the sim the error message 'Failed to create a second process.'
• Value INTEGER Out of Range For Destination Error
  Problem: When you enter a value on a BlackBerry device in an attribute of the BYTE type, you receive this error when submitting the data.
• Zero Value Returned Instead of Personalization Key Value
  Problem: A zero value was returned on a BlackBerry device instead of the expected personalization key value.
• OutOfMemory Error on BlackBerry Simulator
  Problem: Received an OutOfMemory error on the BlackBerry simulator after inserting a graphic image, saving, and submitPending in the client.
• Server Response Timeout Error on BlackBerry Simulator
  Problem: After restarting the BlackBerry client simulator, received a Server Response Timeout error in the event status log (Sybase Setting > Show Log).
• Server Response Timeout Error on BlackBerry Device
  Problem: The BlackBerry device client shows a Server Response Timeout error in the event status log (Sybase Setting > Show Log).
• Workflow Messages Not Delivered to Inbox
  Problem: You only receive workflow messages in the inbox after restarting the client. The device shows 'Online' in SCC, and the Show Log message "Awaiting Server Notification" appears. Only after you restart the client is the message delivered to the inbox.