Reporting Errors

Before reporting problems to Sybase Technical Support, collect as much relevant background information as you can.

For application related issues, the relevant information would be the original Eclipse project that contains the mobile business objects and the client project, server log files, error messages, symptoms, observations, and steps you have taken to solve the problem.

For server administration issues, relevant information would be in the server log files and Sybase Control Center log files.

This information may help the technician reproduce and diagnose the problem.

• Reproducing Problems
  A problem that can be reproduced may help your technician more quickly solve the problem. "Reproducible" means that the code causing the incorrect behavior can be isolated, and that the issue can be demonstrated. It may also be useful to narrow the reproduction by removing extraneous steps or code.
• Sybase Technical Support Checklist
  Before reporting errors, collect information about Sybase Unwired Platform components.
• Sending Error Log Fragments
  Error logs are a valuable source of information for troubleshooting problems. Provide error logs, or error log fragments, when reporting your problem. Also provide a timestamp of when the problem occurred, so that logs can be compared.