No Data Displays on Device Client

Problem: No data displays on an iOS or Windows Mobile device, and no error message displays.

Explanation: This may happen because of a subscription failure. Because of the failure, no data is downloaded to the device. Possible causes:
  • iOS – the DOE Connector Listener URL is not correct.
  • Windows Mobile - the client is not connected to the messaging service (the user displays as offline in the Sybase Control Center administrative console). The DOE Connector ESDMA package did not deploy properly (especially if the Listener URL is not correct).
Solution:
  1. Verify that the DOE Connector Listener URL is correct.
  2. Redeploy the DOE Connector ESDMA package.
See:
  • Sybase SAP DOE Connector Installation Guide
  • System Administration for Sybase Unwired Platform > System Reference > EIS Data Source Connection Properties Reference > SAP DOE-C Properties
  • Sybase Control Center > Configure > Configuring Unwired Platform > Packages > Configuring Messaging and DOE-C Package Device Settings
Parent topic: Device Clients