| Unwired Server, clients, applications, devices, users |
- Unwired Server version and build; the version information is available in the server log as well displayed in the Sybase Control Center.
- Full description of incorrect behavior, including all components involved
- Server and client errors (stream error) and error messages (Unwired Server log files)
- Client device platform, version, and build (if appropriate)
- Application information (if appropriate)
- User name and identifier information
- Cache database error log file, which by default is errorlog.txt in <UnwiredPlatform_InstallDir>\UnwiredPlatform\Servers\UnwiredServer .
- For administration console issues, include agent.log, and gateway.log files. In case of security related issues, include <UnwiredPlatform_InstallDir>\SCC-X_X\conf\csi.properties, and roles-map.xml files as well. The Web browser type and Adobe® Flash® Player version information should also be included.
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| Relay Server, domains, clusters [separate installation] |
- Relay Server version and build
- Full description of incorrect behavior, including all components involved
- Relay Server-related errors and error messages
- Type of Web server (IIS or Apache), version, and operating system
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