Troubleshooting Basics

Sybase Unwired Platform provides tools for gathering information about system health properties. The Sybase Control Center administrative console, debugging, and tracing, as well as native operating system commands, and Unwired Platform command line tools combined offer root-cause diagnosis and problem resolution abilities to development and operational staff working with Sybase Unwired Platform.

The primary goals of troubleshooting:

Gather enough information to diagnose the problem, so you can solve it.
Gather supporting information to document the problem, so you can contact Sybase Technical Support for help in resolving it.

Collecting Information
Use Sybase Unwired Platform and other resources to collect information, then use the information to troubleshoot and solve the problem.
Reporting Errors
Before reporting problems to Sybase Technical Support, collect as much relevant background information as you can.
Ensuring System Recoverability
Ensure system recoverability by keeping Sybase Unwired Platform components in good health, understanding your topology, and implementing sound operations and maintenance practices. Develop a disaster recovery plan that includes backing up the installation directory, cache database (CDB), and transaction logs.