Problem : Once logged into Sybase Control Center, the administrator clicks Device Users in the navigation pane, and an Internal server error message is displayed.
After receiving this error, the administrator is further unable to register any device users because the OK button remains disabled.
Solution:
- Validate the error:
- Open <UnwiredPlatform_InstallDir>\SCC-3_0\log\agent.log.
- Look for this error:
Caused by: com.sybase.uep.sysadmin.management.exception.ImoWsException: An error occurred loading a configuration file: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
- Validate that the Messaging Server service (obmo.exe) is running.
- Validate that the Messaging Server Administration Web Service is running:
- Open a Web browser.
- Open http://localhost:5100/MobileOffice/admin.asmx.
- Select the GetDeviceList2 method, then click Invoke.
- Check whether a valid XML response returns.
- If anything in steps 1-3 is unexpected, you may have an installation or configuration issue. Confirm this by:
- Restarting the Messaging Server service.
- Once available, repeat steps 2-3.
- If you still do not yield an expected result, then reinstall the Unwired Server.
- Otherwise, open Sybase Control Center, and click Device User to try registering a user again.
- If you still get the same error and same behavior, contact Sybase Support. Ensure you:
- Have a copy of the Messaging Server deviceManagement trace file.
- Including the information on which specific Admin WS method is called that causes the error, and what parameter value is used.