Sending Error Log Fragments

Error logs are a valuable source of information for troubleshooting problems. Provide error logs, or error log fragments, when reporting your problem. Also provide a timestamp of when the problem occurred, so that logs can be compared.

In many cases it is advisable to back up the log file, clear its contents, reproduce the problem, and then send log file. This reduces the content of the log file to pertinent information needed to diagnose the problem.

  1. Identify the log files that may include important information.
  2. Copy error log files to a separate directory, or copy a section from an error log file to a separate text file.
  3. Include the error log file or files with the problem report you submit to Technical Support.
Parent topic: Reporting Errors