As changes occur to the users in your messaging environment, you need to change who is eligible to access data remotely and thereby modify the device state over time.
| Scenario | Device management feature required |
|---|---|
| A user in the system loses, breaks, or receives a new device. | The Devices tab allows you to clone information for MBS devices. Cloning creates a duplicate copy of a device user's messaging configuration settings. This duplication allows you to retain user information but instead pair it with a different device. The administrator can also lock or delete the device, as required. |
|
Synchronization fails and you need to:
The user fails to register within the allocated time period. |
The Devices tab allows you to reregister devices. During device reregistration, Unwired Server purges all enterprise data on the device. It retains the device ID and subscription information so that all data can then be resynchronized and loaded onto the device. |
| A user has multiple devices associated with them, and you need to view those devices. | The User node Users tab allows you to open a View Devices dialog. All devices paired with that user ID are listed there. |
| A device has changed ownership from one user to another. | The User node Devices tab allows you to list all devices registered and active with Unwired Server. The administrator can reregister the device and delete the old user. |
| A user no longer works for your organization or has taken an extended leave. Irrespective of whether the device belongs to the organization or the user, you want this account disabled and thereby not allow the user to access data remotely any longer. | The Devices tab allows you disable the entire device account. When you delete a device, all corresponding package subscriptions related to that device are removed from the system, and the license used by that device is returned to the pool of available license slots tracked by Unwired Server. Actual user data, such as personalization keys, is not deleted. |
| A support request requires an end-to-end investigation of the environment. You need to access the device log in addition to server environment logs. | The Devices tab allows you to send a request to Unwired Server to retrieve log files from one or more messaging-based synchronization (MBS) devices. |
For details about all of these actions and how they are performed, see Sybase Control Center online help>Manage>Managing Unwired Platform>Routine Command and Control Actions>Provision>Device Users>Devices.