Processing a Workflow Item

A workflow item requires you to approve or reject a request.

Prerequisites

A workflow item comes to you when someone you manage submits a request that you must either approve or reject. Workflow items come to your mobile device messaging inbox.

  1. Go to your device messaging inbox and locate the workflow item.

    Look for "SAP Workflow" as the sender.

  2. Open the workflow item and review the information on the SAP Workflow screen.

    The SAP Workflow screen provides all the information submitted in the request.

  3. Under Choose an Alternative, select Approve or Reject.
  4. (Optional) Add a Comment. For example, give the reason why you reject a request.
  5. Select Save to complete the processing of the request; after processing by SAP, it will be automatically deleted from your inbox. If you want to come back to process this workflow item later, select Cancel.
    Note: With Travel Request workflow items, the approval may be sent to several managers. As soon as one manager approves the Travel Request, the workflow item is automatically deleted from the other managers' inboxes.
  6. If your SAP login has changed, another message will automatically be sent to you. Open that message and enter your new SAP Username and Password in the Change Credentials screen that appears. Contact your SAP system administrator if you do not know your new Username or Password.
    Note: If your SAP login has changed, the workflow item is not processed until you supply your new SAP login.