Upgrade Prerequisites

Complete the required prerequisites for Sybase Mobile Sales for SAP CRM before launching the installer.

There are two aspects of the upgrade to Mobile Sales 1.2:
  1. Enterprise server upgrade
  2. Device upgrade
  • Complete pending operations. Any operations in a pending status may be lost when you unsubscribe.

Enterprise Server Upgrade

The enterprise server upgrade can take place without affecting Mobile Sales 1.1 users who are subscribed via mobile devices. The ESDMA package remains deployed. Subscriptions associated with this package are unaffected by the upgrade and Mobile Sales device users continue to work normally.
Note: The deployed EDSMA package itself is not upgraded to take advantage of Mobile Sales 1.2 features. It remains deployed with Mobile Sales 1.1 features.
This upgrade scenario assumes that the enterprise is running with Sybase Unwired Platform 1.5.2 or 1.5.3 with the Sybase DOE Connector 1.1 installed.
  1. Upgrade Sybase Unwired Platform to 1.5.5. Run the 1.5.5 EBF upgrade script; in addition to upgrading Unwired Platform, the script automatically recognizes an existing installation of the Sybase DOE Connector and performs the upgrade to DOE Connector 1.5.5.
  2. Install Sybase Mobile Sales for SAP CRM 1.2 on the server. Choose one:
    • Use this option if you are not deploying to BlackBerry devices and do not want devices users to lose device subscriptions to the deployed ESDMA package.
      1. Access the Mobile Sales 1.2 device application files on the Sybase Mobile Sales for SAP CRM installation media.
      2. Navigate to <installation_media_root>\modules\crm.
      3. Extract the contents of the crmapp.zip to access the Mobile Sales 1.2 device files for Windows Mobile.
      4. Provision the device files according to the steps required.
    • Use this option if loss of existing subscriptions to the deployed ESDMA package is not a concern or you are deploying to BlackBerry.
      1. Uninstall the existing version of Sybase Mobile Sales for SAP CRM from the server.
        See Uninstalling Device Files for Mobile Sales Using the Uninstaller.
        Note: This requires that you remove the deployed ESDMA package. Existing device users will lose subscriptions and will need to re-subscribe.
      2. Complete the Installation Task Flow as appropriate for your implementation.
        Note: You must deploy an updated ESDMA to run Mobile Sales using 1.2 features or if you are planning to deploy to BlackBerry.
      3. Provision the Mobile Sales 1.2 device files.
Device Upgrade

After the ESDMA is re-deployed and the Mobile Sales 1.2 device files are provisioned, you can migrate device users to Mobile Sales 1.2.

The device user process varies based on the target mobile device platform. In general, device users must:
  1. Uninstall Mobile Sales from the device.
  2. Access and install Mobile Sales 1.2.
  3. Subscribe.

Detailed user instructions are provided in the Sybase Mobile Sales for SAP CRM Device Users Guide for the targeted device platform.

Parent topic: Planning Your Installation