Uninstalling Device Files for Mobile Sales Using the Uninstaller

If you installed Sybase Mobile Sales for SAP CRM using the installation media, you can uninstall the device files using the Add or Remove Programs option on the Control Panel, which launches the uninstaller. Uninstall Mobile Sales before reinstalling or upgrading.

Prerequisites

You must remove the CRM ESDMA package (SAP_CRM:1.0) deployed to Sybase Unwired Server.

Use SCC or the command line utility (CLU) to remove the ESDMA package before running the uninstaller.
  • See SCC online help to use the delete option to delete the SAP_CRM:1.0 package.
  • See the Sybase SAP DOE Connector Installation Guide, Appendix: SAP DOE Connector Utility to run the removePackages command.
Task
Note: To uninstall the Mobile Sales application from a mobile device, see the user guide for your device type: Sybase Mobile Sales for SAP CRM User Guide for Windows Mobile or Sybase Mobile Sales for SAP CRM User Guide for iPhone.
  1. From the Control Panel, select Add or Remove Programs.
  2. Select Sybase Mobile Sales for SAP CRM <version> , and click Change/Remove.
  3. Click Next in the welcome window.
  4. Click Uninstall.
  5. Click Finish when the following message appears: The InstallShield wizard has successfully uninstalled Sybase Mobile Sales for SAP CRM <version> .