Troubleshooting for iPhone

Provides troubleshooting information when installing and configuring Sybase Mobile Sales for SAP CRM for iPhone. See the Sybase Mobile Sales for SAP CRM Release Bulletin for the latest information. For information on Sybase Unwired Platform issues, see the Sybase Unwired Platform Release Bulletin.

Connection Fails With No Error Message

Issue: Mobile Sales for iPhone does not always provide connection failed errors on the device.

Workaround: If you suspect that you are not connected to the SAP system, for example, if you did not enter the Unwired Server connection information correctly, you can check on the device or by using Sybase Control Center.

On the device:
  • From within the Mobile Sales application, tap Settings > General > Connection Information.
  • View the Connection status: Failed or Active.
On Sybase Control Center:
  • Start Sybase Control Center. See Sybase Unwired Platform Installation Guide.
  • For the Unwired Platform Cluster, select Users > Messaging. Click Get Trace to retrieve the device log. See also Sybase Control Center online help.