Installation Workflow for iPhone

This workflow defines a path for system administrators to install and provision the Sybase Mobile Sales for SAP CRM application to the iPhone device.

Installation Tasks


  1. Review system and device requirements. See Planning Your Installation.
  2. Install Sybase Unwired Platform Deployment Edition. See the Installation Workflows in the Sybase Unwired Platform Installation Guide.
  3. Install Sybase SAP DOE Connector. See the Installation Workflows in the Sybase SAP DOE Connector Installation and Configuration Guide.

Provisioning Tasks


  1. Register each device using Sybase Control Center so it can connect to Unwired Server. For each device, be sure to note the user name, Unwired Server name, Unwired Server port number, relay server farm ID (if applicable), and activation code.

    See Registering and Setting Up Messaging Devices in the Sybase Control Center online help.

  2. Ensure all device users have an SAP account.
  3. Provision the application files to the device and install the application.
    Are you customizing the application? Method Where to find more information
    No Download and install the Sybase Mobile Sales & Workflow application from the App Store. Sybase Mobile Sales for SAP CRM User Guide for iPhone > Installing Mobile Sales on Your iPhone Device > Installing Mobile Sales from App Store
    Yes Provision the application profile and application to the device. You can also place the application image on the network and send users information about how to obtain it and install it using iTunes.
    • Sybase Unwired Platform System Administration > Systems Administration > Device User Management > Device Provisioning > Apple Provisioning for iPhone
    • Sybase Mobile Sales for SAP CRM User Guide for iPhone > Installing Mobile Sales on Your iPhone Device > Installing Mobile Sales Using iTunes

User Tasks


  1. Device users indicate the Unwired Server connection information in Sybase Settings before launching the Mobile Sales application. If you do not enter the connection information, the application prompts you to enter this information the first time you start it.

    See Sybase Mobile Sales for SAP CRM User Guide for iPhone > Installing Mobile Sales on Your iPhone Device > Connection Settings. User can also run the Mobile Sales application in demo mode, which does not require Unwired Server connection information.

  2. Users start Sybase Mobile Sales for SAP CRM.

    See Sybase Mobile Sales for SAP CRM User Guide for iPhone > Starting Sybase Mobile Sales for SAP CRM.

  3. If necessary, users can unsubscribe or resubscribe from the device.

    See Sybase Mobile Sales for SAP CRM User Guide for iPhone > Unsubscribing and Resubscribing to Mobile Sales.

Created March 2, 2010. Send feedback on this help topic to Sybase Technical Publications: pubs@sybase.com