Provides troubleshooting information when installing and configuring Sybase Mobile Sales for SAP CRM for Windows Mobile. See the Sybase Mobile Sales for SAP CRM Release Bulletin for the latest information. For information on Sybase Unwired Platform issues, see the Sybase Unwired Platform Release Bulletin.
Wrong Device for Code
Issue: When entering the Unwired Server connection information, the error Wrong Device for Code appears in the Sybase Settings log.
Solution:
- Use Sybase Control Center to delete the user.
- Clone the user.
- Delete the old user.
- On the device, select Retry, then Done.
- Try again to connect.
Device Is Not Connected to Unwired Server
Issue: Device must be cradled or have network connectivity.
Solution 1: Check that the device is connected to Unwired Server:
-
.
- Select .
- Check the log for Connected to Server, and look at the timestamp to see if you are currently connected.
Solution 2: Check that device is connected from Unwired Server:
- Start Sybase Control Center.
See Sybase Unwired Platform Installation Guide.
- Check if the status is connected and a device value is present. See Checking Unwired Server Status in Sybase Control Center online help.