Provides information about expected behavior for the Mobile Sales application that was omitted from or incomplete in the user documentation, or that needs special emphasis.
| CR# | Description |
|---|---|
| 629212 |
If you change your device time zone to a time zone that is earlier than the original one, any messages from your device to the SAP system will be sent at the current time in the new time zone.
For example, if you change your device time zone from BST (British Summer Time) to PDT (Pacific Daylight Time) at 4 pm BST, messages from the device will not be sent until 4 pm PDT, 8 hours later. Workaround: None. |
| 615915 |
You must indicate an address with the country code for an account or you cannot create a contact relationship for it.
Workaround: Make sure you indicate a country code when creating an account. If you do not indicate a country code, the SAP system might reject the record, or you might notice account and contact synchronization issues. |
| CR# | Description |
|---|---|
| 635248 | In Analytics (reports), large sales volume values may display in scientific notation. |
| 633947 |
If you edit a report, the report data does not update, and the screen does not refresh as expected.
Workaround: Go back to the home screen, tap Analytics, then select the report to view the updated information. |
| 618444 |
Mobile Sales application is always online.
Once you start the Mobile Sales application, it is always online and connected to the SAP server. Workaround: If you wish to use the Mobile Sales application offline, turn Airplane Mode ON in iPhone Settings. |
| CR# | Description |
|---|---|
| 631584 | If the item added to a lead, opportunity, or sale document is not valid, the SAP system deletes it in both the SAP system and on the device. |
| 627611 |
Online search displays unexpected results.
When you perform a search, the results may display records that, at first, appear to be unrelated to your search. The results returned from the SAP CRM backend system search are actually the records that match, plus additional records that are related to the matching records. Workaround: None. Partner search is designed to produce this result set in SAP CRM. |
| 618649 |
Default logging level is WARN.
If your system administrator instructs you to change the logging level, modify the logging_default.config file.
Solution:
|
| 617859 |
If your device is not connected to the SAP backend server, online lookups remain in a pending state. If your device does not have network connectivity, an online lookup produces an error.
Solution: Make sure you are connected to the SAP system. In Sybase Settings, select to verify your connection to Unwired Server. |
| 610749 |
The Log Phone Call setting only applies to outgoing calls, not received calls.
If you select the Log Phone Call setting, upon completion of the call, the Mobile Sales application displays a popup dialog asking if you want to log the call as a CRM activity. This setting has no effect on received calls. Solution: If you want to log a received call as a CRM activity, you must manually create an activity of the type Incoming Call. |
| 608206 |
Start and end times for Advanced search must be exact matches.
When performing an advanced search, the dates you indicate for the Start Time and End Time reflect the exact date when the activity or opportunity started and ended, meaning, the search will only find records for objects with that exact start date and end date. It does not act as a date range and return records between those two dates. Solution: None. |
| 590850 |
Click the Down arrow to select start and end dates for an activity (Windows Mobile Professional).
Solution: None. |