Known Issues for Windows Mobile

Learn about known issues and apply workarounds for Sybase Mobile Sales for SAP CRM for Windows Mobile.

Windows Mobile Issues
CR#	Description
637894	When you create leads and opportunities, and your device is set to a time zone earlier than UTC, the start and/or end dates shown in the list of leads may be off by one day. When the lead or opportunity details are viewed, however, the correct dates are displayed. Workaround: None.
637779	(Standard devices only) When you add items to an opportunity or lead, then perform a search for those items, the results list is difficult to read (white highlighting with white text). Workaround: None.
637774	(Professional devices only) When logging an e-mail message as a CRM activity, you see the error message: `Error loading form: NullReferenceException` If you start to create an activity and do not save or cancel it, then go to your Messaging account and try to log an e-mail message as a CRM activity, you receive the error message. Workaround: Click OK to close the error message. In Mobile Sales, go back to the activity, then cancel or save it. Go back to your Messaging account and log the e-mail message as a CRM activity.
636956	Before subscribing a mobile device, shut down any programs or applications running on the device.
636917	When starting Mobile Sales for the first time after installation, the error message "An unexpected error has occurred in MobileSalesPro.exe." appears. Additional details of the error: "Could not load type 'Sybase.CRM.UI.Software' from assembly 'MobileSalesProImpl, Version <version>, Culture=neutral, PublicKeyToken=null'." This error occurs because Microsoft .NET Compact Framework is not installed on the device. Workaround: Install Microsoft .NET Compact Framework and described in Sybase Mobile Sales for SAP CRM Installation Guide, Device Prerequisites.
636541	After creating a new object from the device, the device may display two of the same object temporarily until the device sync with the SAP system has completed. Workaround: None. This occurs temporarily and resolves automatically after the sync has completed. No specific action is necessary.
636661	After integrating a native contact to PIM, editing the contact to add a photo causes the Mobile Sales application to crash and unable to be started again. Workaround: Do not add photos to PIM contacts. If you added a photo to a PIM contant and your Mobile Sales application has crashed and is unable to start: Uninstall the Mobile Sales application from your mobile device. Reinstall the Mobile Sales application.
619328	Home page does not appear after subscription. Workaround: Contact your Sybase Unwired Platform system administrator.
619204	If you see the red alert icon on all list views after receiving data, and the top of the detail views display the `No Subscription Found` warning, the subscription has been removed from the Unwired Server. Workaround: Contact your Sybase Unwired Platform system administrator to make sure the subscription is available. If not, request another subscription account and try again.
619175	An error occurs if you perform an online search for leads, and the only field on which you search is End Date. Workaround: Enter a value in any of the other fields. If you only want to search on leads with a particular end date, enter `*` (asterisk) for the Description to indicate all leads.
617733 617479	Online lookups for Opportunities or Leads do not contain any results, and return the error: `This report doesn't contain any results. Please try again or edit the report settings`. An empty result set also occurs if no records match the search criteria, or the error might be caused because the SAP system timed out. Workaround: Resubmit the search. If you still get no results, contact your SAP administrator to investigate the error.
615943	Unexpected application behavior might occur when memory is low. Workaround: Make sure you are connected to the SAP system. In Sybase Settings, select Menu > Show Log to verify your connection to Unwired Server. If you are connected to the SAP system, and you continue to receive low memory alerts, increase the amount of free memory by deleting unused applications. See Checking Available Memory in the Sybase Mobile Sales for SAP CRM User Guide for Windows Mobile.
616684 615933	For non-English applications, when memory gets low, application may indicate that it is connected to server although it is disconnected. Also, Sybase Settings log may show an empty string. Workaround: If you receive a `storage memory is low` message on your device, or see an empty string in the Sybase Settings log, free up the storage memory and restart Sybase Settings to make sure the connection works properly.
615906	When performing an online search for sales documents, the system returns sales orders only. You cannot use online search for service orders. Workaround: None.
613479	You can select the View in CRM menu only the first time you view a notification in the Mobile Sales application. Once you view a notification in the Mobile Sales application, the menu item is grayed out. Once you close the notification email, the Mobile Sales application deletes it. Workaround: None.
612538	Waiting for Initial Data state persists when subscription fails. The Mobile Sales application does not display an error message that the subscription failed or why data is not flowing to the device. Workaround: Contact your system administrator to debug the issue.
611013	Pending objects do not synchronize with SAP server for over 30 minutes. The Mobile Sales application does not report any errors on the device. Workaround: Exit the Mobile Sales application. Select Start > Programs > Sybase Settings. Select Menu > Show Log to verify that you are connected to Unwired Server. If not connected, check to make sure you have network connectivity, and that the connection information is correct. Select Connection to view. If connected, contact your system administrator to determine if you need to unsubscribe and resubscribe to the SAP system. If your system administrator tells you to unsubscribe and resubscribe: Start the Mobile Sales application. From the Mobile Sales login screen, select Menu > Unsubscribe. Select Yes to confirm you want to unsubscribe. Exit the Mobile Sales application, restart it, then log in (resubscribe).
590051	User gets Subscribe Failed alert when logging into Mobile Sales because Sybase Unwired Platform agent is not running. Workaround: Select Start > Programs > Sybase Settings. Select Menu > Enable to reconnect to Unwired Server. Log in to the Mobile Sales application to resubscribe to the SAP system.