Provides information about expected behavior for the Mobile Sales application that was omitted from or incomplete in the user documentation, or that needs special emphasis.
| CR# | Description |
|---|---|
| 618648 |
Need to obtain Google API key to use Google Maps in the Mobile Sales application.
Solution:
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| CR# | Description |
|---|---|
| N/A | You must indicate an address with the country code for an account or you cannot create a contact relationship for it. |
| CR# | Description |
|---|---|
| 618649 |
Default logging level is WARN.
If your system administrator instructs you to change the logging level, modify the logging_default.config file.
Solution:
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618728
617856 |
When a user password is changed on the SAP backend system, the password does not get automatically changed on the device.
Solution: Log into the Mobile Sales application using your old password, then change the password on the device to match the one entered on the SAP system. See the Sybase Mobile Sales for SAP User Guide for Windows Mobile for instructions. |
| 617859 |
If your device is not connected to the SAP backend server, online lookups remain in a pending state. If your device does not have network connectivity, an online lookup produces an error.
Solution: Make sure you are connected to the SAP system. In Sybase Settings, select to verify your connection to Unwired Server. |
| 617480 |
You may not receive any notifications on your device for up to one hour after subscribing to SAP.
Solution: None. Your system administrator determines the notification delay when configuring the Mobile Sales application. The default is 60 minutes. |
| 615477 |
To login as a different user, you must first unsubscribe.
Once you login and subscribe successfully, the user ID box is grayed out.
Solution:
|
| 610749 |
The Log Phone Call setting only applies to outgoing calls, not received calls.
If you select the Log Phone Call setting, upon completion of the call, the Mobile Sales application displays a popup dialog asking if you want to log the call as a CRM activity. This setting has no effect on received calls. Solution: If you want to log a received call as a CRM activity, you must manually create an activity of the type Incoming Call. |
| 608206 |
Start and end times for Advanced search must be exact matches.
When performing an advanced search, the dates you indicate for the Start Time and End Time reflect the exact date when the activity or opportunity started and ended, meaning, the search will only find records for objects with that exact start date and end date. It does not act as a date range and return records between those two dates. Solution: None. |
| 590850 |
Click the Down arrow to select start and end dates for an activity (Windows Mobile Professional).
Solution: None. |