Known Issues for Windows Mobile

Learn about known issues and apply workarounds for Sybase Mobile Sales for SAP CRM for Windows Mobile.

Windows Mobile issues
CR#	Description
619328	Home pages does not appear after subscription. Workaround: Contact your Sybase Unwired Platform system administrator.
619204	If you see the red alert icon on all list views after receiving data, and the top of the detail views display the `No Subscription Found` warning, the subscription has been removed from the Unwired Server. Workaround: Contact your Sybase Unwired Platform system administrator to make sure the subscription is available. If not, request another subscription account and try again.
619175	An error occurs if you perform an online search for leads, and the only field on which you search is End Date. Workaround: Enter a value in any of the other fields. If you only want to search on leads with a particular end date, enter `*` (asterisk) for the Description to indicate all leads.
617733 617479	Online lookups for Opportunities or Leads do not contain any results, and return the error: `This report doesn't contain any results. Please try again or edit the report settings`. An empty result set also occurs if no records match the search criteria, or the error might be caused because the SAP system timed out. Workaround: Resubmit the search. If you still get no results, contact your SAP administrator to investigate the error.
615943	Unexpected application behavior might occur when memory is low. Workaround: Make sure you are connected to the SAP system. In Sybase Settings, select Menu > Show Log to verify your connection to Unwired Server. If you are connected to the SAP system, and you continue to receive low memory alerts, increase the amount of free memory by deleting unused applications. See Checking Available Memory in the Sybase Mobile Sales for SAP CRM User Guide for Windows Mobile.
616684 615933	For non-English applications, when memory gets low, application may indicate that it is connected to server although it is disconnected. Also, Sybase Settings log may show an empty string. Workaround: If you receive a `storage memory is low` message on your device, or see an empty string in the Sybase Settings log, free up the storage memory and restart Sybase Settings to make sure the connection works properly.
615915	You might get an error message for a contact when the error is on the account, or the SAP might reject the creation of a new contact if the account data contains an error. If you get an error message for a contact, and the account details (Inspect screen) indicates pending changes, you need to fix the account data before indicating the relationship with the contact. Workaround: On the contact, select Menu > Delete. In the account details (inspect) screen, add the account address information with country code, then recreate the relationship with the contact.
615906	When performing an online search for sales documents, the system returns sales orders only. You cannot use online search for service orders. Workaround: None.
613479	You can select the View in CRM menu only the first time you view a notification in the Mobile Sales application. Once you view a notification in the Mobile Sales application, the menu item is grayed out. Once you close the notification email, the Mobile Sales application deletes it. Workaround: None.
612538	Waiting for Initial Data state persists when subscription fails. The Mobile Sales application does not display an error message that the subscription failed or why data is not flowing to the device. Workaround: Contact your system administrator to debug the issue.
611013	Pending objects do not synchronize with SAP server for over 30 minutes. The Mobile Sales application does not report any errors on the device. Workaround: Exit the Mobile Sales application. Select Start > Programs > Sybase Settings. Select Menu > Show Log to verify that you are connected to Unwired Server. If not connected, check to make sure you have network connectivity, and that the connection information is correct. Select Connection to view. If connected, contact your system administrator to determine if you need to unsubscribe and resubscribe to the SAP system. If your system administrator tells you to unsubscribe and resubscribe: Start the Mobile Sales application. From the Mobile Sales login screen, select Menu > Unsubscribe. Select Yes to confirm you want to unsubscribe. Exit the Mobile Sales application, restart it, then log in (resubscribe).
608213	If you delete a native calendar entry that you logged as a CRM activity, you cannot save the CRM activity back to the calendar. Workaround: None.
590051	User gets Subscribe Failed alert when logging into Mobile Sales because Sybase Unwired Platform agent is not running. Workaround: Select Start > Programs > Sybase Settings. Select Menu > Enable to reconnect to Unwired Server. Log in to the Mobile Sales application to resubscribe to the SAP system.