Troubleshooting

Phone Number Extensions Not Synchronized With Personal Contacts

Issue: If your organization configured the application to synchronize Mobile Sales and personal (native) contacts, phone number extensions do not appear in personal contacts.

Workaround: None.

Last Edits Overwrite Pending Changes

Issue: If more than one person is editing the same record at the same time, and that information has not been sent to the SAP system, the information associated with the last save operation overwrites any pending modifications.

Workaround: None.

Cannot View Full Screen for Top Opportunities Report

Issue: If the prospect name is too long, you might not be able to see the full screen in the Top Opportunties report.

Workaround: Zoom out until you can see the entire report.

Initial Data Synchronization Fails If Not Enough Device Storage Space

Issue: When you first try to log into the SAP system, and you do not have enough storage space for the Mobile Sales data, an error message appears.

Workaround: Unsubscribe from the device. Ask your system administrator to clear the queue for that subscription, then log in again.

Reports Do Not Show Edit Button in Landscape Mode

Issue: When you select a report type, and view it in landscape mode, the Edit button disappears.

Workaround: To edit the report, return to portrait mode.

Activities From SAP System Show Empty Dates

Issue: When your company configured the SAP system, it indicated which date type can flow to the device. All other date types are blank on the device.

Workaround: None.

Country Code For Phone Number Does Not Flow to Device

Issue: Although the country code for a phone number appears in the SAP system, it does not flow to the device.

Workaround: None.

Expected/Won Is Not Visible in Pipeline Analysis Report

Issue: Expected/Won is not visible in Pipeline Analysis report if ratio is too small.

Workaround: None.

Mobile Sales Objects Reflect SAP Server Time Zone

Issue: Any objects created in the SAP system or on your device are saved using the time zone in which the SAP server resides.

Workaround: None.

No Report Data Appears (Analytics)

Issue: When you try to view a report, you see an error message and the report does not display.

Workaround:

Issue	Workaround
The system may not have enough appropriate data to display the report	Try again later when more data is available.
The user position is not set properly for Pipeline Analysis report	Indicate the user position. Mobile Sales displays the report criteria screen.
You receive a warning that your device is offline when trying to view a report	Make sure you device is online and you are connected to the SAP system.
No Sales Prospect in Top Opportunity report	SAP system data does not contain a Sales Prospect. Be sure to define a Sales Prospect when creating an opportunity.

AM and PM Toggle When Entering Hour

Issue: If you manually enter one digit for the hour, the AM and PM values toggle.

Workaround: Enter two digits for the hour, for example, "01" instead of just "1."

Reopened Opportunies Remain at 100 Percent

Issue: If an opportunity is closed and then reopened, its Chance of Success remains at 100 percent in the SAP system.

Workaround: None.

Device Data and SAP System Data Do Not Always Match

Issue: Data on your device and data in the SAP system (WebUI) do not always match. Your organization may decide to send a subset of the data to your device, and some objects might have different names in the two systems. Also, your organization might customize your Mobile Sales data on the SAP system.

Workaround: None.