Checking Mobile Workflow Users and Queues

Check mobile workflow application users and review pending activities for a mobile workflow application.

1. In the left navigation pane, expand the Workflows folder and select the mobile workflow you want to administer.
2. To check mobile workflow users:
   1. In the right administration pane, select the Application Connections tab.
   2. Review data about mobile workflow device users:
      • User – the name of the user that activates the device.
      • Application Connection ID – the unique identifier for a user application connection.
      • Errors – the total number of errors on the device.
      • Transform Items – the total number of items in the transform queue. The transform queue contains items that Unwired Server has transformed from e-mail messages into mobile workflow messages to be sent to clients.
      • Response Items – the total number of items in the response queue. The response queue contains mobile workflow messages that are sent from the device to Unwired Server.
      • Device Number – the unique identifier for a registered mobile device that is generated and maintained by Unwired Server.
      • Transform Queue Status – the current status of the transform queue: active, awaiting credentials, or awaiting retry.
      • Response Queue Status – the current status of the response queue: active, awaiting credentials, or awaiting retry.
3. To view pending activities for a mobile workflow:
   1. Select the Queue Items tab.
   2. Review data about pending mobile workflow activities:
      • User – the name of the user that activates the device.
      • Queue Type – the type of mobile workflow queue: response or transform.
      • Application Connection ID – the unique identifier for a user application connection.
      • Device Number – the unique identifier for a registered mobile device that is generated and maintained by Unwired Server.
      • Queue ID – the unique identifier of the queued item.
      • State – the status of the mobile workflow queue: active, awaiting credentials, or awaiting retry.
      • Creation Date – the date the queue item was created.
      • Retry Date – the date that the processing of the queue item is scheduled to be retried (if applicable).
4. To manage the mobile workflow queue in the event of non-recoverable errors:
   1. Select the Queue Items tab.
   2. Identify a workflow queue item that requires you to unblock it or delete it.

      Errors affecting workflow queue items are either recoverable (where a retry is applicable) or unrecoverable/unknown (where no automatic retry occurs, or there is very long retry interval).

      To recover from a long retry interval, an administrator can unblock a queue currently in retry state, so the next work schedule can pick up the blocked item immediately, instead of waiting for the retry timeout.

   3. Select one of more of the queue items from the same queue type (the queue type for all the selected items must be either Transform or Retry).
   4. Select one of the following actions:
      • Delete – deletes the selected workflow queue item(s).
      • Unblock – unblocks the selected workflow queue item(s) that are currently in a retry state.
   5. Click OK to confirm the action.