Using Sybase Control Center to Troubleshoot Unwired Platform

Problem: Unwired Platform is not functioning properly or exhibits abnormal behaviour.

1. Review the server log – view server errors, warnings, and general information to identify problems. Access the Server node in the left navigation tree of Sybase Control Center to view server log data.
2. Review domain logs – if domain logging is enabled, view domain logs in each Domains > <DomainName> > Log node of Sybase Control Center. Aggregated log data in the console makes domain information readily accessible and actionable.
3. Review monitoring data – access the Monitoring node in the left navigation tree of Sybase Control Center to view monitoring data on the following components of Unwired Platform: replication-based synchronization, messaging-based synchronization, messaging queue, data change notifications, device notifications, packages, users, and cache. See System Diagnostics in System Administration .
4. Review Application Connection status – access the Applications node in the left navigation pane of Sybase Control Center to view application connection information in the right pane.
   Note: You can also view domain-level Application Connection status – navigate to the domain then select Applications in the left navigation pane, and view application connection information in the right pane.
5. Review package client logs – access the Client Log tab of the Packages > <PackageName> node in Sybase Control Center to view data about client application operations for all devices subscribed to a package. This information allows you to track errors and identify performance issues.
6. Review MBO and operation history – access the History tab for both the MBO and operation nodes of a package in Sybase Control Center to review error history during synchronizations and operation replays.